Privacy Policy

Effective Date: 07/06/2025
Business Name: Health Start
ABN: 95285560271
Email: enquiry.healthstart@gmail.com

Health Start is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Personal details: name, date of birth, email, basic absence details, and dates.
Health information you voluntarily provide in your certificate request form.
Payment information (processed securely by third-party providers such as Stripe or PayPal).
Device and browser information.

2. How We Use Your Information

To assess eligibility and issue medical certificates.
To communicate with you regarding your request.
For legal, regulatory, or professional compliance.
To improve our services (using de-identified data only).

3. Disclosure of Information

We only share your data:

With licensed healthcare professionals involved in certificate assessment.
With third-party services (e.g., Wix, Stripe, Square) under strict privacy agreements.
When required by law, court order, or government agency.
Some third-party providers may store data overseas; we take reasonable steps to ensure compliance with Australian privacy standards.

4. Data Security

Your data is stored on secure, encrypted servers. We take reasonable steps to protect your personal and health information.

5. Data Retention

We retain records for the minimum period required by law and professional healthcare guidelines.

6. Access and Correction

You may request access to or correction of your data at any time by emailing enquiry.healthstart@gmail.com.

7. Complaints

If you are concerned about your privacy, you may contact us via the above email. If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes

We may update this policy when required. The latest version will always be available on our website.