Refund Policy

Effective Date: 07/06/2025

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1. Refunds

You may be eligible for a full refund if:

• We are unable to provide a certificate based on your submission.

• The reviewing nurse determines you do not meet eligibility for a certificate.

• You cancel your request within 10 minutes of submission and before the review process has commenced.

Refunds are not available if:

• Your certificate has already been reviewed or issued.

• You provided incomplete, false, or misleading information.

• Your employer, school, or institution does not accept the certificate after issuance (acceptance is at their discretion).

 

2. Cancellation

To cancel a request, you must contact us immediately at:
📧 enquiry.healthstart@gmail.com

Cancellations are only valid if received before the review process begins.

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3. Refund Process

• Approved refunds will be processed within 3–5 business days using the original payment method.

• Processing times may vary depending on your bank or payment provider.

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4. Consumer Rights

This policy operates in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded.