Refund Policy

Refund & Cancellation Policy

Effective Date: 07/06/2025

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1. Refunds

You are eligible for a full refund if:

• We are unable to provide a certificate based on your submission

• The nurse determines you do not meet the eligibility for a certificate

• You cancel your request within 10 minutes of submission and before review begins

You are not eligible for a refund if:

• Your certificate has already been reviewed or sent

• You provided incomplete, false, or misleading information

• Your employer does not accept the certificate after issuance​

 

2. Cancellation

To cancel your request, contact us immediately at:
📧 enquiry.healthstart@gmail.com

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3. Refund Process

Refunds (if approved) will be processed within 3–5 business days via the original payment method.